With the ever improving technology of mobile devices, now the user safety has become one of the greatest concerns by a smartphone maker. About five years ago, a really serious trouble struck some probably classic smartphone models by Samsung- the call to triple zero (000) or emergency numbers became impossible. Such a problem back then accrued buckling to life or death in case timely help could not be rendered. Fast enough, Samsung laid out an investigation into how the problem could be unearthed.
The Conflict
Rooted in a conflict caused by a software bug in a certain version of Android and the dialer app of some Samsung phones, the problem could not be easily highlighted. Some numbers for some countries like "000" or "112" did not seem to go through but instead caused the phone to freeze or inhibited the call from being established whenever a user dialed that number. Such experiences had been reported particularly by a few countries that retain 000 as an official emergency number-Australia, India, etc.
What Samsung Do?
Samsung flagged the fix as high priority. They went even further to collaborate with Google to really identify the problem and rapidly dispatch a patch via software update. Publics were urged to download the latest configuration patches and system upgrades since those were the only means the problem could really be resolved completely at the user end. All the time, Samsung had strengthened the emergency calling feature within the phones to prevent a reoccurrence of the fault.
Since that time, Samsung has continued pushing further improvements to spare the phone's interaction with emergency services. They worked towards simple call routing optimization in the dialer application, improving network reliability, ensuring the users can reach out to emergency services as quickly as possible without any distress.
Samsung is Famous for?
But now, Samsung is being praised globally for its security features, since it enhances the sturdiness of phones on its One UI through monthly security updates. However, the "Triple Zero" saga of five years back just reminds us of the kind of threat an itty-bitty software bug can pose.
Conclusion
Tip to smartphone users- Under any brand, it is extremely important to keep your device updated and check if emergency call functions are working perfectly.
Follow our WhatsApp channel for the latest news and updates
