Proton, best known for email and cloud privacy protection, recently launched its new chatbot - the biggest news about which is that it launched as a privacy-first AI assistant. Everyone thought it could be an OpenAI, Google, or Anthropic option, a product that would prioritize data protection. But real-world experience after using it tells us that it is still behind.
Significant Performance Shortfall
Its chatbot is very plain in appearance and functionality and is otherwise slow. It comes back after a long time whenever a query is prompted, and the rate of getting the right answers is also low. Multiple times, it has been noticed that even the basic questions are being answered confusingly.
Privacy is Maintained, But Brains Are Lost
Although chatbots like GPT-4 or Gemini are quite sophisticated as of now when it comes to analytics, linguistic understanding, and context retention, their chatbots have not reached that stage. Although its main purpose is to maintain privacy, the level of functionality and intelligence in its other features seems to be much lower in exchange.
Fewer Features, Fewer Integration
Currently, the chatbot can only be used in the ecosystem. You cannot do anything with Proton's chatbot if you are using Gmail, Google Drive, or any other third-party apps. This hinders the user experience, and it is a failure as a general AI assistant.
There Is A Lot of Room for Improvement in Proton
While it has been an excellent one to emulate when privacy is concerned, they fall far behind in creating a useful and good chatbot. It may only be of limited application to the kind of person who cares about nothing but privacy-focused AI. Proton, however, has to do better if it is to remain competitive in the mainstream.
What Was Learned?
Security is important, but a privacy-first chatbot that lacks usability and performance cannot be made popular – at least, not at this moment.
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