EE Resolves Latest Outage Caused by A ‘Technical Fault’

One of the leading mobile network operators in the UK is supposedly EE. It had a problem in the form of a huge network outage, affecting thousands of its subscribers, but the company claims it was a technical error. On the bright side, however, the problem was solved, and normal users resumed their service.

What Happened?

As the reports have indicated, the users began facing network problems on the morning of 25 July. Many took to social media to inform others about their problems with making calls and failing mobile data, sometimes losing the signal altogether. DownDetecto started to stack up to over 4,000 reports all about the outage from the UK.

What Did EE Say?

According to an official statement made by the spokesperson, "A technical error on our network caused interruptions for some users' services for a short while. We quickly identified and rectified the issue, and our network is now functioning normally."

They went on to add, "We sincerely apologize for the inconvenience to our customers. We always strive to keep our network reliable and stable."

Customer Reactions: Customers went on social media sites like Twitter to express their bafflement and ire at this disruption. Most claimed they couldn't carry out important office work, online transactions, and even emergency calls. The outage has been a sore point for businesses that bank heavily.

Promise for The Future

It promises that more and better monitoring and technical security measures will be put in place for the future as a safeguard to make sure that such will not happen again. Their goal is to provide the most seamless service to their customers all the time.

If it is from giants like this company, customers expect practically perfect service nearly all the time, but each time such a breakdown happens, a very large discussion begins again. Nevertheless, it has been able to sort out the issue pretty soon while also making promises of the future, which shows that it will go a long way in restoring the confidence of its customers.